Empower Your Employees for Customer Service
Customer care begins with acknowledging your customers needs, knowing your product and training your employees to reflect your company’s highest standards.
The following topics are included in our workshop. All topics will be customized to our clients needs
- What exactly is a host attitude?
- Defining and measuring exceptional customer service
- War stories from the trenches
- How first impressions sell
- Handling a dissatisfied customer
- Answering complaints
- Do your employees display professional behavior?
- Responding to incoming calls
- A reality checklist – are you meeting high standards?
- Obtaining customer feedback
- Stressing product knowledge
- Ethics in customer service
- Creating a productive workplace environment
- Hiring, firing, reviewing
- Outreach into the community